Shipping Policy

1. Order Processing:

   • Orders are processed within [X] business days from the date of purchase. Processing times may vary based on product availability and order volume.
   • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Methods:

   • We offer various shipping options, including standard and expedited services. Shipping methods and costs will be displayed during checkout.
   • Shipping costs are calculated based on the delivery location, weight of the package, and selected shipping method.

3. Delivery Times:

   • Estimated delivery times depend on the shipping method chosen and your location. Typical delivery times are as follows:
     • Standard Shipping: [X] to [Y] business days
     • Expedited Shipping: [A] to [B] business days
   • Delivery times are estimates and may be affected by factors such as customs processing, weather conditions, and carrier delays.

4. International Shipping:

   • We offer international shipping to most countries. International orders may be subject to customs duties, taxes, and fees imposed by your country. These additional charges are the responsibility of the customer.
   • Please be aware that international shipments may experience longer delivery times due to customs processing.

5. Shipping Restrictions:

   • We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.
   • Some products may be restricted or prohibited in certain countries. It is your responsibility to ensure that the products you order comply with your local laws and regulations.

6. Order Tracking:

   • Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.
   • If you experience any issues with tracking or delivery, please contact our customer service team for assistance.

Returns Policy

1. Return Eligibility:

   • Due to the nature of our products, all sales are final and non-refundable. We do not accept returns or exchanges for adult dolls and related accessories unless the product is defective or damaged upon arrival.

2. Defective or Damaged Items:

   • If you receive a defective or damaged product, please contact us within [X] days of receiving your order. Provide a detailed description of the issue along with photographic evidence of the damage or defect.
   • We will review your request and, if approved, provide instructions for returning the item. Approved returns will be exchanged or refunded as per our discretion.

3. Return Instructions:

   • For authorized returns, please follow the instructions provided by our customer service team. Returned items must be unused, unopened, and in their original packaging.
   • All return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., sending the wrong product).

4. Refunds:

   • Refunds for defective or damaged items will be processed to the original payment method used at the time of purchase.
   • Please allow [X] business days for the refund to be processed after the returned item is received and inspected.

5. Exchanges:

   • Exchanges are only offered for defective or damaged items. If you wish to exchange a product, please follow the return instructions and specify the desired replacement item.

6. Order Cancellations:

   • Orders can be canceled before they are processed for shipping. Once an order has been processed or shipped, it cannot be canceled. Please contact us immediately if you wish to cancel an order.

7. Contact Information:

   • For any questions or concerns regarding shipping or returns, please contact our customer service team at [Your Email Address] or [Your Phone Number]. We are here to assist you and ensure a satisfactory resolution.